Sibaya Lodge’s newly promoted Assistant Front Office Manager

At Sibaya Casino & Entertainment Kingdom, newly promoted Assistant Front Office Manager Zandile Myeni’s journey is a reminder that sometimes the smallest moments can shape an entire career. From a curious young girl answering calls at switchboard to stepping into a leadership role at Sibaya Lodge, Myeni’s path into hospitality has been anything but conventional. It is a story shaped by instinct, resilience and a deep love for people.

Early Life and Influences

Originally from Port Shepstone on KwaZulu-Natal’s South Coast, Myeni grew up surrounded by strong women and strong values. Raised by her mother and grandmother, her foundation was rooted in faith, discipline and a clear sense of self, something she credits for helping her navigate the demands of working with people every day.

Her introduction to hospitality came early, inspired by her mother who worked at the Wild Coast Sun. School holidays often meant tagging along to work, observing, asking questions and, in one defining moment, stepping in.

“I answered a call at switchboard, not even knowing it was the manager,” she laughs. “A few days later, I was asked to cover a shift. I loved every minute of it. That is when I knew I didn’t want to go back.”

“I guess hospitality was always around me,” she reflects. “It just took one moment for me to realise it was where I belonged.”

A Defining Career Shift

At the time, Myeni had been studying towards a teaching degree, with plans to work with children. That quickly changed. She followed her instinct and stepped fully into hospitality, a decision that set the foundation for her career.

Her journey with Sibaya Lodge began in December 2012, right in the middle of the busy festive season, when she joined as a reservationist. With a strong work ethic and natural passion for people, she committed herself to learning everything she could.

Growth Within Sibaya Lodge

Years in reservations gave her a solid operational foundation, but it was her move to the front desk that truly shaped her. There, she developed a deep understanding of guest experience and the art of human connection.

“At reception, you are the face of the company. You learn how to read people, manage expectations and stand firm. Every guest is different, but they all deserve the same respect.”

Her growth did not stop there. Through the hospitality company’s bursary programme, Myeni further invested in her future, earning an International Diploma in Hospitality Management from the International Hotel School in 2021, followed by a National Diploma in 2022. She is already looking ahead to pursuing an advanced diploma in management.

A Milestone Achievement

Her recent promotion to Assistant Front Office Manager marks a significant milestone, one she describes with both humility and gratitude.

“I am living in my answered prayer era,” she says. “I do not take it lightly and I do not take it for granted.”

In a fast paced environment where pressure is part of the job, Myeni relies on self discipline and a strong sense of identity to stay grounded.

“I know who I am and what I am capable of,” she says. “That keeps me calm, even on the busiest days.”

A People First Leadership Approach

Beyond the front desk, it is her people first approach that continues to define her leadership style. She believes in kindness, consistency and staying true to yourself, values she shares openly with others starting out in the industry.

“You will be tested, but do not lose yourself,” she says. “And always be kind.”

Life Beyond Work

Away from work, Myeni finds joy in the simple things. Cooking for her family, sharing meals and meaningful conversations are her way of reconnecting and recharging. Even while living away from home, she remains deeply connected to her support system through regular calls, visits and daily messages of encouragement.

“They carry me in prayer every day,” she says. “That means everything.”

Bubbly, grounded and quietly determined, Myeni represents a new generation of hospitality leaders, those who lead with heart, grow with intention and understand that small moments often leave the biggest impressions.

And if she had her way, one special guest would be checking in soon.

“Nomzamo Mbatha,” she smiles. “I am a big fan.”

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