IVAN ZIMMERMANN IN GONDER, ETHIOPIA – 3000km down, 9000km more to go!
Tonya Khoury, the MD of media monitoring company, ROi Africa, is happy to update you on the progress actor, Ivan Zimmermann, has made on the 12 000 km Tour d’Afrique.
“Yesterday it was one month since Ivan departed from Cairo on the Tour d’Afrique to raise 12 000 tins of food for Can-a-Kilo,” she says. “Ivan is set to arrive in Cape Town on 9 May as part of the Leaders Never Quit campaign, which is supported by ROi Africa, the South African Institute for Chartered Accountants (SAICA) and Sage Pastel,” she adds.
Ivan said yesterday, “I arrived two days ago in Gonder, Ethiopia, as a broken man. The first shower I had in eight days could not wash away any weary emotions. It could only wash away the dirt from my sticky skin. I have now covered more than 3 000km of the 12 000km journey and so far I happen to be in third place overall.”
“This is a once-in-a-lifetime opportunity, a dream that has become a reality. A dream that will test me to my limits, but also a dream that will show the world that leaders never quit,” adds Ivan.
Ivan will be available for interviews on the following days:
12 Feb: Bahir Dar (Ethiopia)
18-19 Feb: Addis Ababa (Ethiopia)
25 Feb: Yabelo (Ethiopia)
2 Mar: Marsabit (Kenya)
8 Mar: Nairobi (Kenya)
11-13 Mar: Arusha (Tanzania)
21 Mar: Mbeya
24 Mar: Chitimba Beach
To book an interview, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. / 012-643 0436.
For more information on Ivan’s quest, go to www.ivanzimmermann.com.
Tins can also be donated to Can-a-Kilo tab on Ivan's website.
NAME: Tonya Khoury
E-MAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
CELL: 073 874 5377
WEBSITE: www.roiafrica.com
TWITTER: @tonyaroi / @roiafrica
FACEBOOK: /roiafrica
Ivan Zimmermann in Sudan, en route to Cape Town in Tour d'Afrique
Tonya Khoury, the MD of ROi Africa, the media monitoring and intelligence company supporting actor Ivan Zimmermann’s conquest to collect 12 000 cans of food for each of the 12 000km he travels, says Ivan has entered Sudan today after successfully completing his trip through Egypt on a bicycle!
“It’s gone well so far, but I am fully aware that I have very difficult days ahead with the extreme heat, but I also know #Leadersneverquit!” he says.
Zimmermann departed on the Tour d’Afrique on 9 January in Cairo and is expected to arrive on 9 May in Cape Town. For more information on Ivan’s quest, visit www.ivanzimmermann.com.
FOR MORE INFORMATION
NAME: Tonya Khoury
E-MAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
CELL: 073 874 5377
WEBSITE: www.roiafrica.com
TWITTER: @tonyaroi / @roiafrica
FACEBOOK: www.facebook.com/roiafrica
AVE and the Consumers turning against You – How do you measure the ‘damage’?
South African consumers, business people and politicians are standing in disbelief as two major South African business brands count the costs of underestimating the plight of the consumer. Contrary to popular personalities like Julius Malema and Steve Hofmeyr who have both had their fair share of negative publicity, but whose popularity seems largely unaffected, one can attempt only predict what the effect of the Cell-C billboard, Chester Missing on Steve Hofmeyr and the Woolworths boycotts will be.
The Woolworths boycott case has been reported on extensively in print, online, radio, television and social media. Social media for the Woolworths boycott accounts for 85% of the media attention.
If one removes social media from the equation, online news accounted for 42% of the press and broadcast a massive 40% for the Boycott Woolworths Campaign over the past month. The biggest peak was on 19 November and can be attributed to the shareholders supporting the boycott and the endorsement by Cosatu.
“This sounds very impressive,” says Tonya Khoury, MD of Media Monitoring and Intelligence Company, ROi Africa. “But the pressing issue at hand is how do we measure the real effect the publicity had on the brand image? This is an issue that has been widely contested in global PR circles, but no definite conclusion has ever been reached. One thing that authoritative bodies like PRISA (Public Relations Institute) agree on is that the traditional measurement using advertising value equivalent (AVE) might not be the most effective way in measuring media publicity,” she says.
Due to a lack of a definite alternative, the majority of public relations practitioners use the Advertising Value Equivalent (AVE) measurement method regardless of its lack of support by the authorities. This measure compares the cost of a paid advertisement with the same amount of space or airtime of an unpaid publicity item. Says Khoury: “Ironically, the ‘value’ of AVE is widely recognised as unreliable and invalid but many people still use it. It’s because they need to attribute a rand value to media coverage.”
With diminishing advertising prices and hard earned content, AVE has often resulted in exaggerations due with the use of multiplier factors based on prominence, image impact, prestige of the media channel and other criteria.
This aside though, markets have become increasingly unsure about how to add a rand value to the successful minimisation of negative publicity or bad news. “One cannot say that the fact that a clever PR strategy kept a brand out of the negative media spotlight is worthless in rand terms,” Khoury says.
“My stance on AVE: it is rubbish! It also does not take into consideration the monitoring of social media, which is an issue in itself. Social media platforms like Twitter, Facebook, Pinterest, etc. are overflowing with new users that interact with and follow brand profiles. Just think what the Oscar Pistorius Trial would have been without Twitter! There are so many more reasons why AVE is absolutely pointless, let’s take some examples from the case studies we’ve been doing:
The Sunday Times published an article about Woolworths titled “Humble Pie for ‘arrogant’ Woolies” The article appeared on page 9 of the main body of the publication in black and white, resulting in an AVE of just under R80k – is it true to say that R80k is the level of damage the article made to Woolworths? Is it true to say that if Woolworths had managed to keep this article out of the press it was worth an extra R80k in advertising toward Woolworths? What exactly does R80k for the article mean? Nothing!
Social Media has been the primary vehicle for #boycottwoolworths, as there is no accurate measurement in terms of Rands for Twitter. Are we as a market saying that the hashtag campaign was worth no money at all? I believe Woolworths would beg to differ as would BDS SA.”
ROi Africa believes that each medium needs its own best measure and a host of other metrics that can ascertain the success or failure of your PR
Khoury adds, “Changing the Public Relations industry’s perception is more than a tough task and for that reason ROi Africa still offers AVE, and actually we offer rands and cents measurement on all media including social. We do, however, hope that the market will move to global measurement over time. We are using Source Rank, Moz Rank, Target Sections, Circulations, traffic and so much more than AVE to measure thus giving the brand a more accurate view of what the actual publicity value truly was.”
Oscar Wilde said “The only thing worse than being talked about is not being talked about” and in some instances that is true. There is also positive bottom line value in some negative press. “Julius Malema is one controversial figure in the media space and he draws on negative qualities like fierce temperaments, controversial statements and much more and it works. Media loves Juju, that’s a fact. At ROi Africa we have often seen our charts and analytics painted EFF Red because of clever and largely negative PR.”
But how would you measure your PR? And that of your brand? This is a question we need to find an answer to, especially if the consumers turn against you or your brand. Not everybody is a Juju or a Steve Hofmeyr.
Website: www.roiafrica.com
ROI Africa ‘pick of the crop’ on Drupal
One of South Africa’s foremost media intelligence service providers, ROiAfrica’s website www.roiafrica.com has just been listed on the Drupal Site, as “Editor’s Pick” for the ‘best looking” sites.
ROi Africa’s site was developed by Adappt UK, headed up by Jon Antony, combining technical expertise, creativity and passion. ROi Africa is a unique company with a unique site, which can inspire innovative use of the Drupal technology.
According to ROi Africa Managing Director, Tonya Khoury, “The ROi Africa site was developed specifically to drive traffic to start a sales conversation, but also to showcase the ability of the smart technology we provide.”
“We are honoured to be showcased by Drupal, and more importantly we are delighted at the ease of Drupal’s functionality to keep our content fresh and relevant,” she adds. Drupal, an open source content management platform, powers millions of websites and applications worldwide. Drupal is used as a back-end framework of at least 2.1% of sites worldwide.
Drupal allows non-technical users to add and edit content without knowing anything about web design. This is perfect for an organisation, like ROi Africa, which operates in the media industry, and need to constantly update their site to link back to main news and social media items.
FOR MORE INFORMATION
NAME: Tonya Khoury
TEL: 073 874 5377
E-MAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.
TWITTER: @tonyaroi / @roiafrica
FACEBOOK: /roiafrica
WEBSITE: www.roiafrica.com
A Teacher Changed My Life - NEW BOOK
Darren August takes us through a few of the experiences and relationships with his own teachers, growing up, which changed his life. He retells the stories of others too, and will surely awaken your school memories. As an experienced motivator, the book leaves not only teachers encouraged to inspire others, but everyone else will feel inspired to reach their potential and live their calling too.
This book offers a few giggles as we see things from the perspective of a child, but is mostly introspective of the role we play in the way in which children perceive themselves. Teachers and parents will find it particularly motivating – with practical ways you could change young lives, for good.
This book is a great resource. It’s a celebration of teachers, as instrumental parts of society – it will definitely have you thinking of the teachers that have impacted your life. Scheduled for release in October 2014 – this book is set to motivate every South African reader to once again restore the dignity of ‘The Noblest Profession”.
About the Author
Darren August is the Founder and CEO of Dazz Consulting – A dynamic training organisation committed to seeing people thrive and succeed.He is a Corporate Trainer, Motivational Speaker, Life Coach, Entrepreneur, Radio Host & former Lecturer.He is passionate about Life; People and Education and together with his wife – Arlene, they believe in maximizing every opportunity to impact the lives of others.
To order, for interview requests and other queries, email This email address is being protected from spambots. You need JavaScript enabled to view it.
Media Statistics: Breaking Down Complex News Coverage
During the last year, Tonya Khoury, MD of ROi Africa, has established herself as one of the most credible sources for media monitoring statistics in South Africa. Since the funeral of former president Nelson Mandela, to date, Tonya is a regular face on some of the foremost media like, SAFM, Carte Blanche, ANN7, Beeld, Associated Press, Rapport and 702, providing reliable and insightful statistics on the Oscar Pistorius Trial, the 2014 FIFA Soccer World Cup, the 2014 Elections, the Olympics, the Nkandla debacle and many more leading news stories.
Khoury recalls how she initially started providing statistics to the media. “I was surprised by the amount of coverage the death of former president Nelson Mandela yielded and decided to share these statistics with the media. After that I started following and analyzing coverage of the Oscar Pistorius Trial I followed it from the start, devoting hours every day to finding new angles to cover to keep publishers and readers engaged, providing them to journalists, and feeding content to social media sites. Every morning and some evenings, daily stats were sent to a growing list of contacts,” she recalls.
At the beginning of the trial, she reached out to the four main media houses who own most of the channels in South Africa. The first publisher to pick up her stats, 702, asked Khoury to read them each morning on the radio show set up to cover the trial. The media quickly contacted her for more information, so they began emailing stats updates once or twice a day. “From there the demand got bigger and bigger, as new news stories and global events broke,” she adds.
According to Mathapelo Matjokana, the producer of the Afternoon Talk with Ashraf Garda Show on SAFM, one of the first media to use Tonya’s statistics on a regular basis, says that, “With the arrival of Khoury’s statistics people were able to understand, for example, the Oscar Trial better as complex legal matters were broken down into simpler terms. It also allowed them to follow the World Cup and Olympics through a bird’s eye view with these analyses.”
Amalia Christoforou, Managing Editor of the Oscar Trial Channel (Carte Blanche) adds that Khoury’s analysis offered a simplified and entertaining comparison, giving a local and global assessment of news around the trial, as compared to other breaking news. Joshua Carstens, producer of Afternoon Drive on Radio 702, says, “It helped me focus on what is important and what the audiences are talking about. In essence it made the scene less cluttered.”
The producer of the Jenny Crwys-Williams Show on Radio 702, Gary Oberholzer, added that, “Certainly for our #OscarExtra presenters to be able to frame the growing or waning media interest, to describe the trends from a bird’s eye view, Tonya’s statistics were crucial. Especially on something as lengthy as this trial.“
Christoforou agrees adding, “”The ROi Africa analysis graphically depicted the way in which the OP trial narrative and news was able to sustain local and international audiences and media attention, which is unusual for a story that has spanned so many months with so much dipping and peaking of elements of interest . A large focus of the Oscar Pistorius Channel was depiction of the way in which the narrative of the trial was digested online through digital media platforms and social media platform users. The ROI Africa stats gave us in-depth analysis of this world and the way in which it was ingesting and delivering the trial story.”
The statistics of ROi also provided the media with new avenues to generate content. Matjokana adds that, before ROi they never used to have a roundup of stories that have made headlines globally throughout the week and when she and presenter, Garda, saw the value that Khoury brought on to the show with updated and reliable statistics, “we realised that it could be of interest to our listeners”.
Garda concurs and adds that, with the detailed, colourful, credible and immediate statistics Khoury set herself above the rest by delivering this information regularly and on the turn. “To add, Khoury was not just the communications spokesperson for the information - she was the embodiment of the statistics. She literally ‘lived’ the statistics, which showed in the way she presented her statistics over the radio. She delivered the stats in a most engaging, spontaneous manner and that's really important when dealing in the radio and TV space where information must not only be credible but it has to be delivered in a most entertaining way.”
Laura Wiener, 702 Producer, add that what made Khoury’s statistics so crucial is the fact that it was credible – “It is important for us at the Oscar Extra channel that the statistics be credible and accurate as we would not want to be disseminating inaccurate information and statistics to our listeners,” she stresses.
Catrine Malan, freelance journalist of the SABC, echoes this, adding that finding statistics for a case like the Oscar Pistorius Trial, isn't that hard. “What is hard is finding the experts, who are able to explain and put these statistics into context in a manner that is understandable to even a teenager sitting at home. We found that expert in Khoury. She has the ability to summarise and compare not only the most important but also most talked about statistics out there.”
Garda concurs, adding, “I love the fact that Khoury is adept at delivering the contact via email, then chatting about in air and at the same time tweeting the information. That synergy and convergence of platforms is really important to what I do on air,” he emphasises. Malan concludes that Khoury’s work has always been spot on. “Especially on the trending topics like Oscar / World Cup, etc. her opinions and analysis was a top quality expert opinion that we will definitely use in the future,” she concludes.
FOR MORE INFORMATION
Tonya Khoury 073 874 5377
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter: @tonyaroi / @roiafrica
Facebook: Facebook.com/roiafrica
Website: http://www.roiafrica.com
Tonya Khoury: Media Monitoring Entrepreneur
Tonya Khoury of Fourways in Johannesburg is a woman with more than 20 years’ experience in media monitoring and client liaison and is widely regarded as one of the foremost experts in the South African and African media monitoring industry.
As the Managing Director of newly formed media monitoring company, ROi Africa (based in Lynnwood, Pretoria), she is driven by service. “I learnt very quickly in my career that sales equalled superb customer service and I loved making unhappy clients happy. During my employment at a competitor media monitoring concern just over a decade ago, my eyes opened to the opportunity of making money out of ‘cutting up newspapers’! This passion was unleashed and got stronger every day.
Career
Tonya started her monitoring career Newsclip until her entrepreneurial flair took the upper hand and she started Jisani Digitrack, the first black empowered media monitoring company in Africa, in a partnership as Sales and Marketing Director and shareholder. Unfortunately the partnership soured, but Tonya’s passion for innovative media monitoring persisted. Her experience across various other monitoring companies including DDI taught Tonya that entrepreneurship takes tenacity and an “I never give up” attitude, being a leader in the industry comes from fighting mediocrity and honing in on market need.
Tonya, who initially wanted to be a lawyer, learnt early that she was never going to fit into a corporate law firm. “I’m an entrepreneur and that is something deeply ingrained in me. Passion and attitude is everything – these are attributes you either have or not – and I believe that it cannot be taught, like skills and knowledge. I have experienced that all these aspects are important, but the former two are crucial and have been essential for my career and life as an entrepreneur,” she explains.
Being an Entrepreneur
“It takes balls – big, big balls to be a business owner. It isn't glamorous and it isn't easy - it's much, much harder than clocking in and out and taking your pay cheque at the end of each month. But, if you want to make a difference and believe you can, and if you are dead set on a dream you have no choice but to do it ‘alone’. If you're lucky you'll meet people along the way that are like minded and they will give you a ‘leg up’. In most instances where money is concerned, they won't. But there is no bigger rush in the world than a solid sense of achievement, knowing you were right and reaping the rewards, which is already happening in ROi’s case!” she adds.
She believes that, if people have a passion for what they do, they will make a success out of it. “There is no reward greater than fulfilling your passion. Following your passion does, however, come with hard work and risks. I have fallen more times than I care to count, but I never gave up. Business is tough - really tough - but so is life sometimes and if you enjoy what you do, then that’s the bonus. Entrepreneurship is a drug like no other and must be used with caution.”
Media Monitoring
Tonya is also a strong believer that the South African media monitoring industry needs a shake-up, as well as a move away from Advertising Value Equivalent (AVE) as measurement tool. “We have to be faster, sexier, more effective and more interactive. Due to this I have decided to forge international partnerships, which allows for access to international ideas at the forefront of media monitoring,” she explains.
“Media interaction has to be lightning fast. You have to be quick and, more importantly, consistent. You have to fully understand the media monitoring industry and, with my more than 20 years’ experience, I know that ROi is heading for an amazing future,” Tonya says proudly. She is adamant that media monitoring is not a ‘nice to have’ but an essential tool for each business, especially in crisis situations. She believes it is impossible for an individual to keep track of a story running out of control, as there are simply too many outlets. This job calls for specialists, in the form of media monitors, as negative brand reputation messages require immediate attention across all spheres.
Being a Woman
“Women are exceptionally hard working and inventive and topped with their multitasking ability, they make formidable impacts on the Media Industry. Being multitaskers, I also find that women are able to focus on more than one thing at once, which is ideal for our industry. “One of my biggest challenges is time, I’m not patient, my industry is not patient,” she remarks.
She does, however, add that her feminine intuition has helped her to identify the very best support team to build the ROi foundation and, most importantly to decide between right and wrong. “”I have always trusted my gut and I’ve learnt to act on its instruction,” Tonya adds.
Lessons
“Another thing that life taught me is that the only person who can pull the carpet from underneath you is yourself. In my younger years I have struggled a little with self-doubt - I used to be extremely good at telling myself all the reasons I would not be able to achieve something – but with age and experience I have learnt to believe the opposite: listening to all the reasons why I will be able to achieve success, like with ROi”.
Tonya also says that she has also learnt that I am unemployable and can’t work for somebody else. “I have to work for myself because I absolutely need operational and sales freedom in my business plan,” she adds.
Tonya says that a good business model is based on:
- Identifying a market need – a hungry market is key to making a business successful
- Fill the gap with solid operational processes and a robust product to ensure that sales are deliverable and have longevity
- Take action, quickly.
- Always raise the bar, keep finding relevance
- Solid legal and financial paperwork and a robust business model makes for a happy set of shareholders.
- NEVER give up
“I can add to this that relationships are EVERYTHING and I could not have done anything in my career without solid, long standing relationships with people, clients and suppliers. These relationships helped me through the difficult times,” she says proudly.
“I am not only an entrepreneur – I am also a South African! I have a love like no other for three things, my mother, my continent, my industry - Africa is my home, I'm privileged to call myself a South African, I'm hugely proud of what my country has achieved. I've been fortunate to travel to parts of the rest of Africa and I want more, I want to take a solution that is much needed into the rest of the continent and possibly other parts of the globe, - that's the dream!” she exclaims.
