Samsung Electronics Smart Printer App Simplifies Printer Troubleshooting

The Samsung printer error diagnostic tool provides easy-to-follow image and video service manuals to assist engineers and general users alike JOHANNESBURG, South Africa – 27 September, 2015 – Samsung Electronic South Africa has launched the Smart Printer Diagnostic System (SPDS), a printer failure diagnostic tool that has been receiving positive ratings from technical service engineers and end users. SPDS is the industry’s first mobile application that features image and video guides for troubleshooting printers.   With SPDS, Samsung aims to standardise the quality of IT offerings across service providers with direct, easy-to-follow visual guides developed individually for every Samsung MultiXpress printer model.

“SPDS is one of the components of Samsung’s philosophy of providing high quality service from product development to maintenance,” says Mike van Lier, Director of the Enterprise Business Division (EBD) at Samsung Electronics SA.

The SPDS app gives users access to the SPDS server, the platform Samsung uses for service manuals, technical information, educational videos and real-time notifications of software updates for Samsung Smart MultiXpress models. When a mobile device with the SPDS app receives an error message from the failed printer, the app automatically identifies the issue and displays a step-by-step troubleshooting guide. Novice users with less technical knowledge can also refer to the SPDS guides to fix minor printer problems without calling technical support and bearing service costs.

SPDS is available for download from Google Play and Galaxy Apps and is offered in 9 languages. The user requires approval from Samsung Electronics to gain access to the SPDS server. In order to do so, they can e-mail Samsung’s service team, who will then issue them with a username and password (Download on Google Play still requires permission.

“Samsung endeavours to add value to consumers and businesses and the SPDS app will do just that, making troubleshooting effortless and saving you time and money,” van Lier concludes.

About Samsung Electronics Co., Ltd.Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. We are also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. We employ 319,000 people across 84 countries with annual sales of US $196 billion. To discover more, please visit our official website at www.samsung.com and our official blog at global.samsungtomorrow.com.