AI and POPIA Compliance - What Every Healthcare Professional Needs to Know

For healthcare professionals across South Africa, the Protection of Personal Information Act (POPIA) is a mandatory commitment. Given the sensitive nature of patient health information (PHI), proactively securing your practice is not a legal chore—it is essential for professional trust and operational safety.

There are the two non-negotiable compliance areas AI tools must address:

Contract Law & Data Stewardship

Generative AI is a powerful assistant, but using free, public tools for PHI is a major compliance exposure. The reason is rooted in contract law and your duty of data stewardship.

• The Legal Gap: When for example, a clinician, uses the publicly available, free versions of  Generative AI tools,  there may not be a Business Associate Agreement (BAA) in place that ensures appropriate management of sensitive information. The clinician is still the Responsible Party and would be liable for any breach. The only way to use this technology compliantly is through enterprise-level services that provide PHI safeguards.
• The Exposure: Without contractual PHI safeguards a service can legally retain and use your input that could potentially include patient details, to train its AIl models. This is an unauthorized use of PHI and a critical POPIA violation.

A Solution with Data-Driven Insight and Strategic Compliance

Auraliti AI provides a safe platform where we hold the necessary BAA’s with all our service partners. Crucially, we operate under a Zero Data Retention policy and guarantee: NO personal information or PHI will be retained by, or be used to train or improve any AI model.

Because Auraliti AI also stores PHI securely on Enterprise grade servers we turn compliance from a chore into a strategic advantage, offering both security and rich clinical insight.

• Gaining Deeper Insight: Compliance is not just about keeping data safe; it's about making that data useful for the patient's benefit. When records are stored and structured correctly, our platform can leverage AI to provide insight into a client's health and well-being across their entire history. This richer data supports enhanced clinical decision-making and personalized care.
• At-a-Glance Client Health: Auraliti instantly generates structured, high-quality clinical documentation, such as SOAP notes, counseling reports, and referral letters. This ensures data integrity and feeds our dashboard, which provides a complete clinical overview of the patient at a glance, saving you critical time during consultations.

Secure Your Practice. Restore Your Focus.

Embracing the digital future is now the safest and most compliant path for South African clinicians. Auraliti provides the dual protection of POPIA-aligned security and high-quality documentation.

Visit  to explore our features and commitment to POPIA compliance.