Skip to content

The 2023 BPESA GBS Alchemy Awards winners announced!

16 November 20234 min
Submitted by: BPESA
Save for later

Industry stakeholders from across the globe congregated at The Annual South Africa BPESA GBS & BPO Conference, which was hosted in Cape Town, Western Cape from 7 to 9 November. This flagship event culminated in the prestigious BPESA GBS Alchemy Awards Banquet running under the Theme of “RISE’ on Thursday, 9 November.

"I extend my heartfelt congratulations to both the nominees and the winners of this year's industry awards, all of whom are playing a pivotal role in propelling the global business services [GBS] sector to new heights in South Africa," affirmed Reshni Singh, CEO of BPESA. "Tonight's celebration served as a splendid occasion to honour the remarkable accomplishments of professionals and organisations alike. We join together in recognising their exceptional performance, fostering a collective vision, and championing the enduring spirit of achievement and excellence."

Award categories were announced on 13 July with double the number of submissions compared to the previous year. Additionally, a country-wide talent search was included in this year’s campaign, with 2 winning acts performing live at the awards banquet. The evening was a true reflection of the broad talent in South Africa and a celebration of excellence for the industry at large.

CEO Awards

  • Top FSP Adopter Award Company - Shadow Careers
  • Top FSP Adopter Award Individual - Nontobeko Gumede
  • Recognition of Excellence Award (Top Emerging Operator) - Call-Lab       
  • Recognition of Excellence Award (Top GBS Captive) - TransUnion             
  • Top Women in GBS Leadership Awards – Shoabana Maikoo - TransUnion
  • Celebration of Inspirational Women Award – Candice Oliver, Digicall SA BPO
  • BPESA Partner Awards – Kasthuri Soni, Harambee Youth Employment Accelerator
  • BPESA Commitment Awards – Mark Chana, CCI South Africa and Nita Goodall, People Solutions

BPESA Alchemy Awards - Individuals

  • Top GBS Customer Service Professional Award - Purity Mpepo    
  • Top GBS Marketing / Sales Professional Award - Alton Maquena
  • Top GBS Collections Professional Award - Dante Cooper
  • Top GBS Team Leader / Supervisor Award - Isaac Serema             
  • Top GBS Operational Manager Award - Ryan Van der Byl              
  • Top GBS Workforce Planning Professional Award - Quintin Van der Merwe
  • Top GBS Trainer / Coach Award - Priscilla Brink  
  • Top GBS Quality Professional Award - Chris Cilengi          
  • Top GBS Analyst Award - Riedah Fakier  
  • Top GBS Support Professional Award - Grace Kadzere     

BPESA Alchemy Awards - Organisaitons

  • Top Technical Innovation Award - DeafTouch
  • Top Non-Technical Innovation Award - Shadow Careers
  • Top Work from Home / Hybrid Solution Award - TransUnion       
  • Top Support Services Provider Award - DSG        
  • Top Impact Sourcing Operation Award - CCI South Africa
  • Top Impact Sourcing Partner Award - Shadow Careers
  • Top Offshore Campaign Award - CCI South Africa
  • Top BPO Operator Award - Nutun
  • Top Shared Service Centre Award – SoluGrowth
  • Top Community Impact Award - Merchants CX SA
  • Top Leadership Development Programme - Webhelp SA

Many global and regional companies have set up or expanded their operations successfully in South Africa, with GBS considered to be the country’s fastest-growing sector. Some of the industry verticals adopting GBS include technology and communications, financial services, legal and healthcare – with a particular focus on inclusive and youth hires, further promoting South Africa’s broad-based adoption of Diversity, Equity and Inclusion (DEI). The conference and awards ceremony will extend this positive trajectory and position the country as a prime business process outsourcing (BPO) destination.

Special thanks are extended to National Partners: dtic, InvestSA, Harambee; Host City: City of Cape Town. Regional Partners: KZN Department of Economic Development, Tourism and Environmental Affairs (KZN EDTEA), Trade and Investment KZN (TIKZN), Invest Durban and eThekwini Municipality, Gauteng Growth and Development Agency (GGDA) and Conference Partners: Nutun, Concentrix + Webhelp, Merchants CX SA, RewardsCo, Outworx, Standard Bank, The Instant Group

Download Event Images Here: https://we.tl/t-LM8g9LgQPq

For more information, visit:

Event hashtags:  #BPESA #StrongerTogether #Investment #Development #GBS #BPO #Conference #Networking #Growth #InvestSA #ProudlySouthAfrican #SouthAfricaValueProposition #Awards

For more information, contact This email address is being protected from spambots. You need JavaScript enabled to view it.. 

Total Words: 644
Published in Business, Economy, Finances, Banking and Insurance

4 press releases

BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services (GBS) in South Africa, providing industry insights, creating networking opportunities, and enabling global linkages through events and initiatives. BPESA's efforts have resulted in significant growth in the industry, with numerous job opportunities created and a significant contrib... Read More

Pressportal newsletters

Choose the news and subjects you want to follow.

Choose your newsletters

More from this publisher

  1. BPESA GBS Alchemy Awards 2023 - Celebrating the Rising Talent in the GBS Industry
  2. South Africa recognised as a Top Performing Offshore CX Destination
  3. Continued Growth and Net New Jobs Recorded by the Global Business Services Sector