Delegates visiting Manitou Southern Africa (MSA) at Electra Mining Africa 2016 will discover a lot more about the company’s superior aftermarket service and support offering. Market demand has seen a proactive increase in Manitou’s aftermarket offerings and led to its customer-centric approach. Putting customers at the centre of Manitou’s activities has resulted in an increased and improved service offering, tailored to aid customers with their bottom line. Included among the increased services is Manitou’s innovative short-term rental offering, up to 24-months.

Manitou’s customer focus at the exhibition will be complemented by recent machine and attachment innovations on display. Each has been tailored to reduce customer costs, achieved through increased machine versatility, resulting in faster operations, improved uptime and increased safety.

Get to know and understand Manitou Southern Africa’s developments at stand number OS1: C13 and C16 where MSA and dealership representatives from its 14 dealerships across the country will share interesting and detailed information on:

Latest innovations Get comprehensive information while discovering more about Manitou’s newly introduced cost-effective, timesaving, safety-enhancing, production-increasing innovations when you visit them at EMA 2016. A few of these exciting developments, in summary, are:

• Enhanced 28-ton conveyor belt handler attachment: proven to reduce mine conveyor belt handling time from days to hours.
• 16-ton tyre handler attachment: a 5-ton improvement on its 11-ton predecessor, significantly reducing tyre-changing time for tyres of all sizes, contributing to increased uptime.
• Upgraded Manitou 35-ton tow tractor: designed for underground use but also fully adept in aboveground mining applications. It can be built to mine and flameproof specifications.
• Improved flameproof and mine spec equipment: originated, engineered and developed in SA since 2003, so successful that they are now manufactured in Italy for the worldwide market.
• A comprehensive range of attachments all designed to increase machine versatility and reducing costs to customers.   While not a recent innovation, Gehl has developed bigger and better versions to complement its articulated loaders range to cater to customer requirements. The new models are the Gehl AL 650 and Gehl AL 750 with rated operating capacities of 2 800 and 3 300 kg respectively. The latter will be showcased at this year’s EMA.

“In addition to developing cost-effective machinery and equipment, after delivering the required equipment, standard or customised, we focus on providing customers with exceptional aftermarket support,” says Lindsay Shankland, Managing Director, MSA. “Our aim is to ensure they get the best value for money through effective equipment maintenance and support, long after the original purchase or rental agreement.”

Aftermarket offering MSA’s service and maintenance contracts form the bulk of its aftermarket offering, which are provided 24/7 in-line with industry standards, and offered by each of Manitou’s 14 dealerships countrywide and over border. Full details of MSA’s improved aftermarket service offering will be disclosed at EMA 2016, but in summary Manitou offers:

• Short-term rental fleet: a service offering innovation that began in September 2015 with 11 machines only, and has subsequently grown to a fleet of 35 machines in under one year. The fleet comprises telehandlers, access platforms, skid steers and track loaders, forklifts and rough terrain forklifts, so you have the equipment you need when you need it.
• Extended warranty: Manitou’s extended warranty has been further extended to 60 months, providing additional peace of mind for customers.
• Rapid response: for critical breakdowns Manitou technicians are positioned to respond within four hours, dependent on geographic limitations.
• Spares: a 95% stockholding of all movable parts ensures fast turnaround times from order to delivery, minimising equipment downtime.
• Service contracts: basic services including parts replacement, which also helps customers keep in-line with warranty requirements.
• Full maintenance contracts: includes all parts, all labour and all travelling with a guaranteed cost for five-years or 12 000 hours to negate excessive inflation.
• Finance packages: a long-standing Manitou offering incorporating both lease and rental packages helps customers get the equipment they need at the most affordable option.

“Our customer-centric approach with an increased focus on aftersales service and aftermarket offerings has helped MSA achieve significant growth,” Shankland elaborates. “We have outgrown our current premises and the opening of our new premises coincides with Electra Mining Africa 2016. These premises, comprising 15 000 m² in Chloorkop, Gauteng, are also tailored to customer service with no less than 4 980 m² dedicated to workshop facilities and a 5 000 m² warehouse to be completed by 2018.

Production collaboration Also to look forward to at Manitou’s 2016 EMA stand is participation by some of Manitou’s partners. These partners work in collaboration with Manitou and contribute to developing some of the unique innovations designed and developed by Manitou. Some of these partners include Jewll Mining for flameproofing; 5DT, the simulator training and virtual reality experts; and Dynabolt, working in conjunction with Manitou to develop roof bolters and drilling machines.

Discover more about Manitou’s aftermarket service to benefit your bottom line, and the latest mining machine and attachment innovations at Electra Mining Africa 2016, stand OS 1: C13 and C16, from 12 – 16 September.