Introduction  

The year is off to an explosive start for Business Management (BMS) and Business Intelligence (BI) Solutions veteran, Lorge Consulting Services. In fact 2017 marks two significant milestones for the Midrand-based Premier Certified Sage Partner: 31 years in business as well as 22 consecutive years of award-winning success.  

At this year’s prestigious Sage Summit Tour, held from 7th to 9th March 2017 in Johannesburg, the market and technology giant paid tribute to the top performing Business Partners in Africa by presenting awards in various categories. Lorge maintained its acclaimed reputation by scooping 3 awards; among them the coveted Pacific Top Business Partner Award (South Africa).    

Sage Recognises Business Partner Lorge – March 2017, Sandton Convention Centre  

For many who recently attended the above-mentioned Sage Summit Tour (2017), it was no surprise to find Lorge named among the top Business Partners in Africa. The company with a fast-growing footprint in Southern Africa was honoured with the following accolades within respective categories, for outstanding performance during 2016:  

1. Business Partner Awards category – CRM Partner of the Year
2. Pacific Top Business Partner (South Africa) - 2016 {It’s also worth noting that Lorge’s sales were the highest in Africa, within this category over this period}
3. Sage 300 Partner of the Year (SADC) – Second Place     Sage & Business Partners – Building Africa through Innovative Solutions  

As a specialist and undisputed market leader in accounting and business management software development, the globally-backed brand “Sage” works with an elite group of certified Business Partners to effectively service the African market. Accredited Business Partners such as Lorge, with a physical presence and integrated network in Africa, represent a pivotal conduit of product and service delivery in terms of meeting the specific and evolving demands of the market.  

Lorge has earned the status of Premier Certified Sage Partner, which is a top-tier partnership level based on specific criteria. Having serviced in excess of 10000 users in Southern Africa over the past three decades, including listed enterprises spanning diversified industries, the company’s product proficiency is unrivalled.  

Today, Lorge is a preferred supplier and implementer of Sage 300, Sage CRM, Sage X3 People, Sage Intelligence and Sage Evolution among other primary Business Management, Business Intelligence and ancillary solutions. The company boasts a dedicated Sage Accredited In-House Training Centre. Furthermore, the cumulative in-house knowledge, expertise, infrastructure and robust systems ideally place Lorge to deliver strategic business and industry-specific solutions within the African context. This includes conducting industry related needs-analyses, software implementation, affording technical / customer support and maintenance services - including application modifications and related training.               

Anton van Heerden, Managing Director and Executive Vice-President, Africa & Middle East at Sage, so aptly highlighted the crucial role of regional Business Partners in saying:  

“Across Africa, our green army of Business Partners do an excellent job of supporting our customers by enabling them to unleash the full benefit of our solutions. They work hard to develop and maintain relationships with customers, understand their unique needs, and creatively address their problems. We thank them for their role in our success story and congratulate the winners for their excellence.”  

Lorge – Leading the way for Generations  

In today’s exciting day and age of globalisation, expansive business-integration, innovative mobile and online technology, there emerge various significant market opportunities that well-managed businesses can capitalise on. Despite the sea of growth potential, however, conditions have expectedly also given rise to intensive competition. Hence, it is equally paramount to not only harness business strengths, but develop competitive advantages that foster sustainable growth. This thinking undergirds the ethos of Lorge as encapsulated in the company’s commitment to superior fit-for-purpose products, customised solutions and world-class service.  

Lorge attributes its success to a consistent client-centric approach, ongoing learning and development, a dedicated and skilful workforce as well as visionary leadership. This is reflected in the number of awards received each and every year for over two decades. It is a worthy commendation when an organisation is recognised for its industry achievements in the form of an award or two, but Lorge’s incredible track record of consistently winning awards speaks to the organisations ongoing excellence, passion and determination to excel.  

In Closing...  

Having considered the above, it is noteworthy that so many leading enterprises in an array of industries - from digital communications, to manufacturing, service sectors and many more - have loyally adopted Lorge as their preferred supplier and implementer of Sage Solutions.  

For further information on our BMS / BI Solutions or to channel a related enquiry, simply contact our Marketing and Sales Coordinator, Bronwyn Delport on 010 594 9800.

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- By Genesis Articles Global

Introduction  

Leading supplier of specialised Business Management (BMS) and Business Intelligence (BI) solutions    Lorge Consulting Services has done it again. The Midrand-based powerhouse service provider   celebrates yet another milestone achievement by successfully supplying and installing a turnkey software solution for a market leader with niche’-specific and intricately demanding operational needs. This time it was for none other than iconic Digital Signage Specialist, Ethniks.

About Client:  Ethniks  

Well, there’s a slim to zero chance that you haven’t directly or indirectly been exposed to Ethniks and their diverse range of innovative solutions. While you may not exactly know of them as “Ethniks, the Digital Signage Experts”, you’ve certainly come across their products and encountered their services on a frequent basis.  

For instance, they put a smile on so many faces at the many MacDonald’s franchises through the supply and maintenance of digital menus and other informative, alluring and high-tech signage. In other instances, they help you locate your favourite store in major malls and shopping centres through robust wayfinder technology. You will typically feel their presence at the likes of corporates, multinationals operating in a host of industries, banks - as well as public and private spaces that either rely on, or can be advanced by digital signage and similar products suited to divergent applications.  

Lorge mandated to deliver technologically adept solution for Ethniks  

In January of 2016 discussions ensued between Ethniks and Lorge. The primary focus was to identify and implement a solution that would effectively address a major logistic and operational area. This dealt with being able to equip field technicians to not only communicate more efficiently in terms of day-to-day tasks, but also execute such duties with greater ease. In other words, the solution needed to enable enhanced functionality and interactivity. This would be in lieu of delivering technical, support, customer related as well as internal requests with superior efficiency and superb accuracy while working in the field or on the move.  

The recommended solution  

As a platinum certified Sage partner for over two decades, Lorge is a preferred supplier and implementer of associated products including Sage 300. This in conjunction with a relevant and comprehensive CRM solution was proposed and accepted as the solution of choice. A crucial component of the solution installed by Lorge, involved mobile technology. This represented a groundbreaking leap for the already well-established digital signage giant. While the installation as well as sophisticated tools and technology used can be rather technical, in layman’s terms this meant that the field technicians would be able to receive repair and related instructions via their mobile devices. They would also be able to attend to specific changes and reparations remotely – all in real time. It is interesting to also note that Ethniks digital solutions are underpinned by satellite transmission, making their adaptability, dynamic nature and service support extremely stable and responsive. The installed system needed to factor this consideration into the product, installation, and after-sales requirements.  

CRM Product Manager at Lorge, Gustav du Plessis, Sage 300 Product Manager, Riekie Roux as well as Senior CRM Consultant, Glen Taylor, discussed the extent of the project as well as the intricate requirements for a successful installation. They confirmed that despite the complex nature of the implemented solution - which needed to be installed in a manner consistent with the high service-standards established by Lorge - the project rollout was seamlessly facilitated from March of 2016, with the system going live effective July 2016.                

Benefits to Ethniks  

In addition to the specific operational advantages of the above software solution, extensive system-wide benefits include considerable time-saving on previous processes - from quoting to technical updates executed. This naturally translates to improved technical and associated responsiveness, more effective communication, cost-savings in the medium to long term, minimised downtime, increased productivity, stronger customer service delivery and ultimately an improved top line.  

Spokesperson for Ethniks and company accountant, Jaco le Roux, also confirmed that the organisation is already experiencing the positive impact of the relatively new system. They remain firmly confident in the training, ongoing support and effectiveness of the new software solution provided by Lorge. He also indicated that Ethniks has just begun to scratch the surface so to speak of the vastly intelligent software solution and its extensive capabilities.              

To fully understand the solution delivered by Lorge it is worthwhile to consider the broad service and product offering of Ethniks in a little more detail. As a veteran of close on 30 years specialisation, Ethniks provides premium-quality infrastructure in conjunction with pioneering software and creative content integration - including customisation, implementation, technical and customer support. Products range all the way from general digital signage, to interactive information kiosks, to platforms suitable for employee training, solutions capable of interfacing with virtually any data source such as point-of-sale systems, others capable of integrating mobile friendly features like social media and much more. Furthermore, it’s no surprise that they deliver internationally acclaimed solutions, being partnered with SCALA software that power more than half a million screens in over one hundred countries.  

Lorge leads the way  

Lorge, as a multi-award winning organisation, is a preferred supplier and implementer of Sage X3, Sage 300, Sage CRM and Qlikview business and technology solutions in Africa. The company has implemented over 10 000 users across divergent economic sectors and is a trusted supplier for over 250 companies, more than a third of which are listed on the JSE Securities Exchange.  

Additionally, the Ethniks project symbolises a new chapter in the expanding specialisation of Lorge’s service capabilities. This is paramount in a technologically advancing era that demands solutions which are increasingly mobile-friendly, more robust and align to progressive business and end-user trends. The success of this project also paves the way for the digital marketing industry as a whole, notwithstanding other industries that provide innovative solutions for the modern consumer and rely heavily on field technicians.  

For further information on Sage 300, or to discuss your current enterprise needs, simply contact our Sales Department on 010 594 9800. 

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This Press Release is proudly brought to you by communications specialists Genesis Articles on behalf of Lorge Consulting Services

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Contact person: Mark David Sing

Contact Number: +27 76 450 6739

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