Available in South Africa through local authorized distributors, Plantronics Manager Pro provides enterprises total control and flexibility over their Plantronics audio headsets and devices. Plantronics Manager Pro is a web-based service that gives IT Managers easy-to-use tools to configure settings and update audio device software and firmware for end-users across the enterprise. Last month, Wendy Dawson, Senior Development Marketing Manager for Plantronics, blogged about a professional partnership which represents a collaborative viewpoint of the value of adopting Software-as-a Service (SaaS) solutions such as Manager Pro.

"Today, I’m happy to let you know that Plantronics and Nectar are introducing the industry’s first ear-to-ear (e2e) unified communications (UC) diagnostics solution, extending call visibility past the desktop. Nectar UC Diagnostics troubleshoots network issues contributing to poor UC experiences and along with the actionable insights from Plantronics Manager Pro software-as-a-service (SaaS), can be used to improve your customers’ UC experience.

Nectar and Plantronics are bringing two stellar communications solutions together to provide diagnostics showing call-specific health statistics for wireless headsets. Until now, the last three feet of the UC network has been out of reach to the enterprise IT team. This new solution goes beyond traditional UC diagnostic solutions that end at the desktop and now gives IT the ability to see network health all the way to the end user’s Bluetooth headset.

Using this solution, enterprises and UC service providers can diagnose issues faster than in the past and they can track and make decisions from these actionable insights over time. This means call quality issues—no matter what is causing them—won’t ever get in the way of the ability to deliver superior customer service and user experience before an issue is ever detected.

Many factors can impact the quality of a UC session. The “data-your-way” philosophy built into the Plantronics Manager Pro offering extends Nectar’s capability with e2e diagnostics for Plantronics touch points providing this entirely new level of visibility into the last few feet of connectivity.

Last September, Nectar announced their agreement to develop this e2e diagnostics solution with us. Now, link quality is collected for the Plantronics Voyager UC family of headsets (excluding Voyager Legend, Voyager Edge and Voyager 104). And, it’s officially available for purchase through authorized Nectar and Plantronics authorized partners.

Nectar’s initial release of this solution will support Skype for Business on-premise deployments, with additional UC platform and cloud service support to be added over time."

If you are interested in finding out more about Plantronics Manager Pro for your South African business, please visit www.plantronics.com/za/en/services To read the original blog referenced, visit this page.

About Plantronics
Plantronics is an audio pioneer and a global leader in the communications industry. We create intelligent and adaptive solutions that support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses alike and are an optimal choice for open office environments. From Unified Communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality communications solutions that our customers count on today, while relentlessly innovating on behalf of their future. For more information visit www.plantronics.com/za.

Plantronics is a trademark of Plantronics, Inc. registered in the U.S. and other countries, Plantronics Hub, Plantronics Manager and Plantronics Manager Pro are trademarks of Plantronics, Inc. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. 

The General Data Protection Act (GDPR) may set the guidelines for the collection and processing of personal data within the European Union (EU), but it also has far reaching global impact.

Alongside South Africa’s Protection of Personal Information Act (POPIA), GDPR compliance has to be an essential part of business process and investment to minimise risk. For organisations that want the assurance of compliance without the complexity, GFI Unlimited provides a bundle of tools in one subscription that’s both GDPR and POPIA compliant. “GFI Unlimited is a Netflix-style software solution that allows organisations to pay one subscription fee to gain access to multiple tools and software packages,” says Henk Olivier, managing director at Ozone Information Security Solutions.

“Launched earlier in 2018, the existing bouquet consists of 12 different software products that allow for organisations of any size to gain access to high-end, enterprise-level solutions and compliance. These services hand the business the visibility it needs into its systems and provides a full audit trail of the software or tools that are used by the business or managed service provider.”

Organisations that process the data of EU citizens, organisations or employees have to ensure that they are compliant. The same goes for any business that provides full data services to EU partners, employees or persons. The primary areas that require compliance include data identification and classification tools, data encryption solutions, identity and access management, network security and breach prevention, email security, and audit trails and reporting. “GFI Unlimited includes tools for email security, email and data archiving, network security, network auditing and reporting,” concludes Olivier. “It can provide the business with reports and information around security and data breaches as well as potential hazards located on the network. The solution also advises on how to prevent certain security breaches.”

"Meeting compliance requirements like GDPR can be challenging for any business, but with GFI Unlimited we’re making it even easier for businesses to access the technology they need," said Johannes Kamleitner, senior vice president and chief revenue officer at GFI Software, Aurea SMB Solutions. “We’re investing millions in growing a catalogue of software products, so that businesses don’t have to. It’s an exciting opportunity for channel partners and customers alike.”

To find out more about Ozone Information Technology and how it can work with your business to create intelligent technology, visit www.ozone.co.za, call +27 10 591 5588, or email This email address is being protected from spambots. You need JavaScript enabled to view it..

{pp}Grove's customers across EMEA can now access their SaaS and Hybrid services on one single portal.

Grove Group offers companies email and security services from a variety of industry leading vendors. In addition Grove Group develops unique and powerful stand-alone services and value added business applications. To simplify the administrator accessibility for a variety of offerings, Grove has developed a portal whereby a host of services from Google, Zimbra, RandomStorm, Kaspersky, intY, ClearFormat, and many other Grove services, are integrated into one access point.