Onsoft is proud to announce the development and release of the Onsoft Reporter. This is an exciting addition to the hugely successful BMC Track-It and BMC FootPrints product range. The Onsoft Reporter adds depth and functionality to the extensive reporting capabilities of both solutions. The additional reporting functionality is achieved by mining the large amounts of data stored in the respective solutions databases. 

Custom developed pdf reports that include your company logo and contact details are also available on request. In addition to reporting, the Onsoft Reporter includes capabilities to produce enhanced, custom designed management dashboards that seamlessly integrate into BMC Track-It and BMC FootPrints.

The Onsoft Reporter also includes a powerful "ticket manager" module that facilitates the integration of tickets between different help desk solutions. This module is responsible for tracking incidents between the different help desk solutions.

The core features of the Onsoft Integration Package include

• Introduces a responsive, draggable management dashboard and
• Enhances help desk reporting,Supports bi-directional integration between the various help desk solutions
• Custome developed pdf reporting for both BMC solutions

Responsive Dashboards

Our flagship products, BMC Track-It and BMC FootPrints ship with management dashboards. We have specifically designed the Onsoft Reporter to enhance the functionality available in these dashboards. Before you install the Onsoft Reporter, one of our qualified consultants will work with you and map a reporting package in accordance with your business requirements. These dashboard designs are flexible and will be configured by the consultant in accordance with each organisation's specific business needs.

Reporting.

The BMC Help desk solutions include extensive reporting and reporting capabilities. The Onsoft Reporter is designed to enhance these capabilities by focusing on business metrics reporting not available in the BMC product suite and offering custom designed pdf report functionality. 

Help Desk Ticket Integration

The Onsoft Reporter enables our consultants to configure BMC Track-It and BMC FootPrints to integrate with different help desk solutions. This powerful feature ensures that tickets sent from BMC Track-It and BMC FootPrints to competitors help desk are received and processed correctly.

For example, one of our customers uses the Onsoft Reporter to facilitate 2-way integration between their solution and JD Edwards, utilised by a third-party supplier. In this instance, by simply assigning a ticket to their 3rd party in FootPrints, the Onsoft Reporter generates a ticket on the 3rd party providers system and then transmits the resulting reference number back to FootPrints.

The Onsoft Reporter is designed to be highly configurable down to the field level. This enables our consultants to customise the solution to fit individual customer requirements. Whether you want to transmit a single value or a full array to the 3rd party solution, our Onsoft Reporter can scale to address your business needs.

PDF Integration

The Onsoft development team has extensive experience designing and coding complex PDF reports that are commonly unavailable in both BMC Track-It and BMC FootPrints. They have the knowledge and ability to design extremely complex reporting requests.

 Development Mandate

Our development mandate is to extend the capability of our products beyond the advertised base functionality while focusing on reporting and 3rd party integration. All development is subject to strict point to point data validation and securing data in transit.

Evaluate Our ServicesPut us to the test and discuss your additional requirements with me or Ryan Danvers (This email address is being protected from spambots. You need JavaScript enabled to view it. ). Go and have a look at our work by browsing to examples of the development studio.

Kind Regards
Mark Saacks

Managing Director
+27 21 447 6106
Onsoft (Pty) Ltd
Suite A5, Waverley Court, Koetzee Road
Mowbray
7700