Onsoft Hosts Service Management Solution for Nigerian Electricity Distributor
Submitted by: Ryan
Cape Town, South Africa – September 17, 2014 – Onsoft today announced the successful hosting of their Service Management Solution for the Nigerian-based Benin Electricity Distribution Company.
Onsoft was approached by the Benin Electricity Distribution Company (BEDC), based in Benin City, Edo State, Nigeria, for a solution to address their service delivery requirements.
Key elements of the Service Management Solution required by BEDC were that it had to be 100% web based and that it should be hosted by the service provider. This meant that BEDC need not invest in costly hardware infrastructure and server software.
BEDC required a Service Management Solution that would allow them to log calls from consumers and ensure that all customer requests were attended to timeously and resolved successfully.
A needs analysis was conducted by Onsoft and the findings presented to management. An agreement was concluded between Onsoft and BEDC where both parties agreed that the BMC FootPrints Service Management Solution would be implemented in a hosted environment.
One of the clauses of the agreement was the training be provided for all BEDC service desk agents by qualified trainers from Onsoft. This training was completed before the Service Management Solution went live.
All configuration and daily management of BMC FootPrints is done by qualified administrators based at the head office of Onsoft, in Cape Town South Africa.
Onsoft has over 15 years experience as specialist providers of service management software solutions that address a range of customer requirements from Customer Service to IT Help Desks. These solutions are available as a hosted or on-premises option.
Onsoft has implemented BMC FootPrints Service Management Solution for several clients in Nigeria working with a local reseller partner. Based on Onsoft’s successful track record, BEDC selected BMC FootPrints as their solution of choice.
In close collaboration with BEDC, Onsoft implemented a proof of concept BMC FootPrints Service Management Solution that the client signed off on.
Contact Information:
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Phone: +27 21 447 6106
Fax No: +27 21 4476652
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