Johannesburg, South Africa, Tuesday, August 22, 2022 – Today’s digital environment is not only shaping the customer experience but is redefining the business landscape, Avaya will be highlighting to businesses this week at the CEM Africa Summit 2022.

During the event, Avaya will demonstrate how communication channels in a dynamic economic environment must be integrated with advanced technologies like artificial intelligence (AI) to provide a total experience that delivers on employee and customer expectations. And that to do that, businesses must adapt a platform approach to their communications and collaboration technology. 

“Local businesses are searching for ways to deliver exactly what is needed by their customers at every interaction. For this to happen, companies must intentionally combine customer, employee, user, and multi-experience thinking. Individually, these approaches are no longer fit-for-purpose. Having them as an integrated offering, wrapped in AI-based intelligence, to deliver complete visibility of the experiential environment is critical for business advantage,” said Brett Butler, Managing Director of Avaya in Southern Africa.

“The traditional, monolithic applications of the past cannot achieve this – and neither can a wholesale public-cloud approach. Instead, businesses need an extensible platform, like Avaya OneCloud, which enables them to quickly compose experiences that address very specific use cases, very quickly.”

An example of this can be found in the way that AI is being rolled out at new types of scale with the Avaya OneCloud platform. With AI-based noise removal, Avaya users no longer have to worry about a dog barking in the background of an online meeting, or having the loudness of a contact centre environment impact the quality of a customer call.

“What’s really interesting is how it’s delivered. Instead of keeping the AI at the edge, and needing all sorts of compute power to enable it, we’re delivering this feature from the cloud with the Avaya Media Processing Core. The AI technology continuously monitors the audio signal and removes any unwanted noises, and it’s all done in the cloud, meaning you get a consistent experience whether you’re using your super-powerful gaming laptop, or your average phone,” explained Butler.

Butler added that this is an example of Avaya OneCloud’s ability to infuse AI into every experience, wherever it’s needed. This unique capability is enabling Avaya’s customers to compose entirely new use cases that serve specific customer and employee requirements.

Butler and Avaya will be highlighting these capabilities at the CEM Africa Summit 2022, Africa’s largest CX event set to take place in Cape Town from August 23 to 24. Butler joins an extensive local and international speaker line-up that will deliver all the freshest CX insights to the more than 1 000 delegates expected to attend this latest edition of CEM Africa.

-- ENDS --

About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.