The 2022 BPESA Alchemy Awards winners announced!

Investors across the globe congregated at The South Africa GBS Investor Conference which was hosted in Umhlanga, KZN from 8 to 10 November. This productive event culminated in the prestigious BPESA Alchemy Awards Banquet running under the Theme of ‘SA’s Got GBS Talent’ on Thursday, 10 November.

“I’d like to congratulate all the nominees and winners at this year’s awards banquet, all of whom are ensuring the continued growth of the global business services [GBS] sector in South Africa,” said Reshni Singh, CEO of BPESA. “This evening was a wonderful opportunity to reward professionals and organisations for their outstanding performance, celebrating a shared vision and upholding the spirit of achievement and excellence.”

Award categories were announced on 23 September with submissions made by 14 October and judging taking place from 18 to 30 October. The judges consisted of an independent national and international panel of industry experts who assessed each of the finalists before announcing the shortlisted candidates. After a series of interviews from 1 to 5 November, the winners were chosen with the announcement made at the banquet.

CEO Awards

Top BPESA Future Skills Platform Adopter 2022 - Shadow CareersTop Achiever BPESA Future Skills Achiever 2022 - Emmaneul WaltersTop Inclusive Hiring Award 2022 - CCI South AfricaTop SA Youth Adopter Award – CareerBoxCOVID Protocol Compliance Award – CCI South Africa, iContact, Merchants, WNS, Webhelp and OutworxCEO Recognition Award – Andy Searle, Paladin Consulting, Tracey Swart, Harambee, Ambassador Sadick Jaffer, InvestSA and Rod Jones, RJCC

BPESA Alchemy Awards - Individuals

Top GBS Customer Service Professional Award - Ryan Small, WNS South AfricaTop GBS Collections Professional Award - Thembi Shange, WNS South AfricaTop GBS Sales / Marketing Professional Award - Sharmini Govender, StarTekTop GBS Support Professional Award - Fuziswa Moyo, QuantaniteTop GBS Trainer / Coach Award - Lee Hendricks, WNS South AfricaTop GBS Analyst Award - Tamez Govender, CCI South AfricaTop GBS Quality Professional Award - Raelene Pillay, CCI South AfricaTop Workforce Planning Award - Sean Burr, SoluGrowthTop GBS Team Leader Award - Kaylen Moodley, WNS South AfricaTop GBS Operations Manager Award - Marlena de Langa, iContact BPO

BPESA Alchemy Awards - Organisations

Top Technical Innovation Award - InterviewMeTop Non-technical Innovation Award - WNS South AfricaTop Service Provider Award - UcademyTop Work@Home/Hybrid Solution - Merchants South AfricaTop Offshore Campaign - CapitaTop Onshore Campaign - CCI South AfricaTop Shared Services Centre Award - SoluGrowthTop Emerging Operator - SurgoTop BPO Operator - WNS South Africa

Many global and regional companies have set up or expanded their operations successfully in South Africa, with GBS considered to be the country’s fastest-growing sector. Some of the industry verticals adopting GBS include technology and communications, financial services, legal and healthcare – with a particular focus on inclusive and youth hires. The conference and awards ceremony will extend this positive trajectory and position the country as a key business process outsourcing (BPO) destination.

Special thanks are extended to National Partners: dtic, InvestSA, Harambee; Host Partners: KZN Department of Economic Development, Tourism and Environmental Affairs (KZN EDTEA), Trade and Investment KZN (TIKZN), Invest Durban and eThekwini Municipality; Gold Partner: GGDA; Silver Partners: WNS, Synergy, and Outworx. BPO Partner: TransUnion; Human Engagement Partner: RewardsCo; and Professional Shared Services Partner: Blake Group, Regional Partner; CapeBPO and a number of exhibitors and award prize partners.

For more information, visit:

Website: https://www.bpesa.org.za/gbs-event-2022.html

Facebook: BPESA BPO

Twitter: @BPO2SA

LinkedIn: BPESA

YouTube: BPESA NATIONAL

Event hashtags:  #BPESA #StrongerTogether #Investment #Development #GBS #BPO #Conference #Durban #KZN #Networking #Growth #InvestSA #ProudlySouthAfrican #SouthAfricaValueProposition #Awards

To find out more on how to get involved or for sponsorship opportunities, contact events@bpesa.org.za.

For any international visitors looking to expand their global delivery capability, contact traci@bpesa.org.za.