Santam joins South African fraud prevention service to combat rising insurance crime

Cape Town, 17 July 2023: Santam, South Africa’s largest insurer, announced that it has joined the South African Fraud Prevention Service (SAFPS), a non-profit organisation (NPO), to help reduce rising insurance crime in the country. 

In 2021, the Association for Savings and Investments South Africa detected 4,287 fraudulent and dishonest insurance claims to the value of R787.6 million across all insurance categories. A sharp increase of more than 29% from the previous year’s 3,186 fraudulent and false claims worth R587.3 million.

According to Dr Jerry Chetty, Head of Business Integrity at Santam, the partnership augments Santam’s ongoing efforts to reduce insurance crime and to limit the negative impact on society and the financial sector. “As a member of SAFPS, Santam can access information of consumers who have been listed for confirmed fraudulent activity and also identify individuals who may have become victims of identity theft.”

He says the partnership fosters collaboration between 100 corporates, governmental organisations and other NPOs aiming to eradicate fraudulent financial transactions by sharing details of suspected identify theft, impersonations and other fraudulent activity.

Chetty explains that an insurance contract is based on the principle of good faith, which requires honesty, sincerity and integrity from all parties. Chetty says in recent times he has seen an increase in policyholders providing false and misleading information during the underwriting or claims stage and warns that this could have detrimental repercussions. Chetty stresses that submitting false or inflated claims is a criminal offence.

Apart from rejecting a fraudulent claim and reporting a criminal case to the South African Police Services; Santam will also as part of its partnership with the SAFPS, share the prima facie evidence of confirmed fraudulent activity with the SAFPS community. “This could have implications for policyholders as other organisations in the community will be able to access this information and use it in their own assessment and client selection processes,” warns Chetty.

He urges South Africans to be mindful when providing information to insurers during policy application or when lodging a claim as insurance fraud is a serious crime with potentially severe consequences. Chetty’s advice is that all stakeholders must be honest and transparent when dealing with their insurers.

Chetty adds that the SAFPS provides many free services to protect citizens against identity theft and scams. He advises anyone who suspects they may have fallen victim to scammers to take immediate action. SAFPS services include:

• Protections registration if you suspect you were a victim of identity theft;
• The use of biometric authentication when transacting: www.securecitizen.co.za;
• Yima assists citizens with protecting them against scams: www.yima.org.za;

“Through this partnership we hope to reduce the destructive economic impact of insurance crime and improve societal values,” concludes Chetty.

For more information on how you can protect yourself and your loved ones against fraudulent activity, visit: www.safps.org.za.

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About Santam, Insurance, Good and Proper

Santam is South Africa’s largest short-term insurer with a market share in excess of 22%. Listed on the Johannesburg Stock Exchange (JSE), the Santam group provides a diversified range of general insurance products and services in Southern Africa and internationally through a network of over 3 300 intermediaries and direct channels.

The group’s more than 1 million policyholders range from individuals to commercial and specialist business owners and institutions, including 80 of the Top 100 companies listed on the JSE. The group employs over 6 000 employees and was certified as a Top Employer by the Top Employer Institute for the sixth consecutive year in 2022.