While some businesses prefer to outsource their call centres, others prefer to keep their call centre operations in-house.  A good call centre allows agents to have personalised interaction with every customer across multiple channels and contributes to improved productivity and profitability of the business. As such, it is critical that call centre technology is not overlooked, is current, inviting and conductive to a work environment with maximum efficiency.

Alteram Solutions recently upgraded its call centre.  “We absolutely love our new call centre as it is a symbol of new beginnings.  It was designed with intent, from the furniture to the colours and the theme, each element is a unique piece of the puzzle.  Our signature platforms are relevant and designed with the end-user and customer in mind, to drive operational efficiencies and ultimately improve customer experience.  The fact that we built the systems inhouse allows for ease of customisation to meet our customers’ requirements as we are consciously aware that each customer has a unique footprint,” says Roseline Dubasi - Head of Business Support and CRM (Customer Relationship Management) solutions.

The upgraded call centre technology includes:  

An inhouse CRM (Customer Relationship Management) platform, fully integrated with the company’s omni channel;

Geographical Information System (GIS) platform

Business Intelligence (BI) Platform

The delivery of professional customer interactions

Helping clients retain, recapture and expand the customer base

Growing the client’s revenue, through sales or debt collection

Gauge and report on employee and customer sentiment

Analytics and Business Intelligence (BI)

Marguerite Smal, Graphic Designer at Alteram Solutions was assigned to design the centre. The walls of the contact centre are painted with various marvel and DC characters, which she single-handedly designed and painted.  “The incredible, new environment features superheroes – just like our staff,” says Smal.

Ends.

For more information on Alteram Solutions visit:  http://www.alteram.co.za

Tel: (010) 900 4075

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: http://www.alteram.co.za

Facebook: https://www.facebook.com/alteramsolutions/

Twitter: https://twitter.com/AlteramWelisten

Linkedin: https://www.linkedin.com/in/alteram-solutions-4138a0156/

-- ENDS -- 

Issued By: The Lime Envelope
On Behalf Of: Alteram Solutions

For Media Information:
Kerry Oliver
Telephone: 011 467-9233
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tebogo Makola
Telephone: 011 467-9233
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Notes to the editor

Alteram Solutions is a dynamic, black owned and managed level 1 B-BBEE ICT (Information and Communication Technology) services and solutions provider.  Established in 2013, the organisation has achieved rapid growth over the years servicing high level clients in both the government and private sectors.  The company pro-actively and continuously seeks to assist organisations achieve their business goals through custom designed and integrated technology services.  With a passion for what they do, the team at Alteram Solutions comprises of qualified and dedicated professionals boasting an extensive amount of experience across a broad spectrum of IT (Information Technology) services and solutions.