For the second year in a row, the ordinary people’s bank Ithala SOC Ltd clinched the Customer Champion prize at the annual Naledi Awards event hosted by short-term insurer Mutual & Federal Risk Financing.

Aaron Pather, executive head of insurance at Ithala, said: “We were ranked the number one cell captive insurer in the category for Best Customer Service and Excellent Claims Experience.

“This is indeed a proud moment for Ithala’s insurance division. Our customers are the reason we exist and giving them superior service is what we strive for.”

Dr Thulani Vilakazi, CEO of Ithala SOC Ltd, said: “We pride ourselves on the kind of service we offer our insurance division customers. We are thrilled to have been again chosen for the Customer Champion Award.

“As we celebrate these accomplishments, we are reminded about the core mandate of our organization which is to give back to our people, especially the previously disadvantaged communities.”