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05 March 2014 2 min

Multi-Channel Contact Centre Optimisation Conference 2014

Written by: Trade Conferences International Summers Save to Instapaper

Contact centres are not steered to effectively integrate channels such as: voice, email, sms, fax, social media, video, internet, instant messaging, web chat, remote assist, self-service and kiosks in order to reach optimum performance levels in the industry.

The Multi-Channel Contact Centre Optimisation Conference 2014 will be held on 14 -15 May 2014 in Sunninghill, Johannesburg.

Join expert speakers such as:

-Tilly Davies,– Call Centre HUB-Ugestra Alwar,– Vodacom-Marilyn Howard,– BMH Technology Solutions-Jed Hewson,– 1Stream-Kay Vittee,– Quest-Taryn Fivaz,– Call Force-Graham McLeod,– Nashua Communications-Larry O’Sullivan,– RMB Private Bank

Network with peers and professionals who are within the industry, as they unpack the necessity of optimising the multi-channel environment. Discover how optimising the multi-channel environment of a contact centre and how this will affect customer relations improving and assist operational costs to be reduced.

Emerging technologies and channels have become essential for contact centres to keep abreast of crucial advancements in order to achieve operational excellence.

Attending this conference offers you the opportunity to gain an in-depth understanding of how you can take your contact centre to greater heights. Call now and reserve your seat in the early bird booking or rather book 3 or more delegates and receive a discounted group booking rate.

The agenda focuses on how to optimise a multi-channel contact centre, how to improve customer experience through enhanced channel integration, and will take a look as to what could be expected in future.

Email project manager, Roche Artz for conference details and registrations-email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 011 803 1553 to speak to Linda Kruger for exhibition and sponsorship opportunities. For media and marketing deals, call Sian Wirth to arrange a suitable marketing plan for your organisation.

Total Words: 366
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Established in 2002, Zakheni Events and Incentive Travel cc, trading as Trade Conference International, is your all industry, but largely financial event organiser of choice. We understand industry trends and developments and have the ability to identify the right issues to bring to delegates through informative events.TCI has organised more than 300 events in the last 14 years. With the... Read More

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