Diamond And Gold Awards Highlight Excellerate Services’ Commitment To Consistent Quality

In summary, Excellerate Services was awarded:

• Diamond Arrows for Security Services, Pest Control, Cleaning in the Entertainment and Industrial sectors
• Gold Arrows for Cleaning in the Commercial, Retail, Education and Healthcare sectors.

“These awards matter to us because they are not based on submissions or industry panels, but on what clients actually experience,” says Adriaan Otto, managing director of Excellerate Services. “Being rated this highly across security, cleaning, and pest control tells us the specialist model we have built is delivering. Clients want expertise, accountability and consistency, and they are seeing it.”

Adriaan Otto, managing director at Excellerate Services

The result follows the company’s recent brand refresh, which positioned Excellerate Services under the promise of 'The Better Way' and a clear commitment to leaving every space it manages better than it found it.

“The thing about our services is that the standard only matters if it holds up everywhere – every site, every shift, every day,” Otto adds. “These results, across shopping centres, hospitals, factories, corporate buildings and education campuses, tell us our standard is travelling.”

How the PMR Awards work

The PMR.africa Awards are determined through independent national research conducted by PMR.africa, a division of consultancy and research firm C.J. Hattingh & Sons. Companies are rated on respondents’ perceptions of their service delivery, with a strong focus on customer service and customer satisfaction.

For the 2026 awards, fieldwork ran from January to March 2026. A random national sample of 100 respondents – including cleaning managers, building managers, facilities managers, maintenance managers and operations managers – was interviewed telephonically and via electronic survey, with back-checks at every stage of fieldwork, data capture and analysis.

The respondent base spans national and provincial government departments, municipalities, shopping centres, hospitals, hotels, airports, colleges, universities, factories, and large listed and medium-sized companies.

Awards are issued in four tiers: Diamond, Gold, Silver and Bronze, with Diamond representing the highest level of recognition.