City Lodge Hotels Launches Buzz App For Contactless Tap And Collect Across Four Brands

Lindiwe Sangweni-Siddo, chief operating officer at City Lodge Hotels, says the launch is one of many exciting developments across the group: "As our food and beverage offering continues to grow, and several of our newly refurbished hotels introduce signature restaurants and bars, the Buzz App is a natural next step for City Lodge Hotels. It gives guests and visitors a fast, easy way to order and collect food from their phones, whether they’re staying with us, visiting for the day, or picking up a meal on the way home after work. Importantly, it works across all four of our brands, making convenience more accessible than ever. As we like to say, 'Life is hard. Check into easy'."

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Convenience at your fingertips

The Buzz App’s “Tap and Collect” feature makes ordering food and drinks quicker, easier, and completely contactless. Whether guests are short on time or simply prefer the convenience of ordering from their phones, the app puts the menu at their fingertips and allows them to place and pay for their order in just a few taps.

Guests can order securely from the comfort of their room, while travelling back from meetings, or on their way home after a busy day.

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How to get started

Getting started with the Buzz App is simple:

1. Register using your email address and password2. Select your nearest City Lodge Hotels property – the app can suggest options based on your location3. Place your order and add any special instructions4. Pay in the app and collect from the hotel restaurant

FAQs

• Can I order in advance? Yes. You can schedule your collection time when placing your order.
• What if a menu item is unavailable? The item may be temporarily paused on the Tap and Collect menu, with a short message explaining its availability.
• Do I need to be a guest at the hotel to order? No. Guests and visitors can use the app to order and collect.
• Where do I find the QR code? QR codes are available at reception as well as on the “Scan for Service” tent card in your room – the Tap and Collect option is available under Food.
• Where do I collect my order? Orders can be collected at the designated Tap and Collect pickup point at the hotel restaurant.