Think Tank Software Solutions Announces Strategic Partnership with Kore.ai to Transform IT Service Management in South Africa
Written by: Boitumelo Mafiri Save to Instapaper
Cape Town, South Africa , 08 September 2025 . Think Tank Software Solutions is proud to announce a groundbreaking partnership with Kore.ai, a global leader in AI-powered automation. The collaboration will give South African businesses access to advanced AI-powered automation tools designed to make IT services faster, smarter, and more efficient.
Through this partnership, Think Tank Software Solutions will combine Kore.ai’s intelligent virtual assistants and automation platforms with Ivanti ITxM, helping local organisations improve services, reduce manual workloads, and boost customer and employee engagement.
Shared Objectives of the Partnership
- Smarter automation: Cut down repetitive manual work by using AI to streamline the flow of work.
- Better service management: Connect Kore.ai with Ivanti ITxM to improve how IT services are delivered and managed.
- Adaptable: A flexible AI platform that works across various systems, cloud setups, and data sources, ensuring it grows with your business.
Why Think Tank chose to partner with Kore.ai
As Kore.ai’s trusted partner in South Africa, Think Tank Software Solutions delivers a unique combination of local expertise and leading technology. Together, we bring intelligent automation, streamlined ITSM, and AI-powered employee and customer experiences especially suited to the needs of South African businesses.
“This partnership positions Think Tank Software Solutions as the leader of the next wave of digital transformation in South Africa,” says Greg Strydom, Managing Director at Think Tank Software Solutions. “By combining Kore.ai’s powerful conversational AI with Ivanti’s ITxM, we can help organisations unlock new levels of efficiency, and engagement.” Strydom adds.
Whats next for Think Tank Software Solutions Clients
Think Tank Software Solutions remains committed to expanding its expertise in AI-driven automation. From intelligent agent orchestration to advanced workflow design, Think Tank Software Solutions ensures their clients can confidently adopt scalable, secure, and cost-effective solutions.
Driving digital change in South Africa
By working with Kore.ai, Think Tank Software Solutions empowers South African businesses to use AI in practical ways that cut costs, improve services, and create lasting value , unmatched within this industry.
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