Plantronics Extends Reach in Communications Environment

Johannesburg, South Africa – November 2017, Plantronics (NYSE: PLT), an audio pioneer and communications technology leader, recently announced enhancements to its Software as a Service (SaaS) technology. With focus in the last several years on capturing new opportunities as the communication landscape shifts to the cloud, the technologies designed to deliver communications shift in response to a workforce increasingly in motion.

Plantronics has been a leader in providing innovative, high-quality headsets to large enterprises and contact centers through authorized partners in South Africa for many years. Recently, Plantronics started offering software applications such as Plantronics Hub and Plantronics Manager Pro [1] to help organize important business insight - giving IT and customer experience managers additional information into their communications environments. In order to extend the reach of Plantronics Manager Pro, Plantronics has recently made Open Data Access (ODA) and related APIs[2] available on its Plantronics Manager Pro Developer Portal, a first to market program in such an industry at the time.

Designed for businesses, Enterprise IT and call center managers can benefit from the ability to extend the information in the software dashboards they use today to monitor their communications environment to include analytics related to how the headset interacts with their other communication tools. Plantronics is happy to work with partners and software developers who want to innovate in the communications landscape by integrating analytics into their software. Business partners can benefit by new software integrations that work seamlessly with enterprise audio solutions, joining up UC and contact center customer value. 

About PlantronicsPlantronics is an audio pioneer and a global leader in the communications industry. We create intelligent and adaptive solutions that support our customers’ most important needs: experiencing and facilitating simple and clear communications while enjoying distraction-free environments. Our solutions are used worldwide by consumers and businesses alike, and are an optimal choice for open office environments. From Unified Communications and customer service ecosystems, to data analytics and Bluetooth headsets, Plantronics delivers high-quality communications solutions that our customers count on today, while relentlessly innovating on behalf of their future. For more information visit www.plantronics.com/africa.

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Plantronics, Inc. is a trademark of Plantronics, Inc. registered in the US and other countries. All other trademarks are the property of their respective owners.

[1] Available soon through authorized SaaS Distributors in South Africa only, check with local authorized partners for more information

[2] Check with local authorized SaaS Distributors in South Africa for availability dates