Johannesburg — Twytch, an innovative new e-hailing platform, is officially launching in South Africa, promising to revolutionise the ride-sharing experience for drivers and passengers alike. With a bold commitment to safety, affordability, driver empowerment and spacial justice, Twytch has set a new benchmark in South Africa's dynamic e-hailing industry.

With safety at the core of its model, Twytch is the first e-hailing platform in Africa to use blockchain backed identity verification software. The e-hailing company has exclusively partnered with Secure Citizen to put in place a Verifiable Credential (VC) system for all users.

Denvin Naidoo, Safety and Security Lead: Twytch Africa says safety has been the underpinning focus in the creation of the platform.

“Through the power of blockchain technology and verifiable credentials, we are not just enhancing safety and security, we are redefining what trust means in the e-hailing service industry.  Every ride is a safe space, every interaction is verified, and every user is protected.”

Verifiable Credentials (VCs) are secure, digital representations of identity information that are cryptographically stored on a decentralized block-chain and are near impossible to forge or alter. Unlike traditional identification methods, VCs are digital, tamper-proof, and ensure that only verified users can access the platform.

The e-hailing industry in South Africa has long grappled with safety concerns, including incidents of identity fraud and crimes involving unverified users.

Martin Grunewald, Chief Executive: Global Growth at Secure Citizen, says the blockchain-backed identity verification system sets a new standard for security and reliability in the sector.

"Twytch is setting a new benchmark in Africa with our industry-first advanced digital identity verification technology. When you book a ride, you want to feel confident you're in good hands—and drivers deserve the same confidence about the riders they welcome into their cars. This offering raises the bar for safety and security in ride-sharing, creating a more trusted experience for everyone involved."

In another industry-first, Twytch has joined forces with the Momentum Group to redefine driver empowerment. This strategic, partly subsidised partnership, equips drivers with unparalleled access to essential benefits, including medical insurance and funeral policies, ensuring their family’s well-being.

“At Momentum Health, our mission has always been to provide more health to South Africans for less. This partnership with Twytch is a testament to that commitment. Through our Health4Me offering, we are expanding opportunities to deliver innovative, cost-effective solutions that empower both employers and their employees to lead healthier lives”, says Damian McHugh, Chief Marketing Officer at Momentum Health.

Through its partners, Twytch will also provide drivers with banking and financial solutions. This includes vehicle insurance, retirement, death and disability benefits, wills, estate planning and financial wellness programmes. Drivers will also receive subsidised data and access to smart devices.

Twytch has eliminated commission-based earnings. Instead, drivers will enjoy a fixed rate payment structure, a daily meal allowance, an annual bonus on the anniversary of their start date, subsidised benefits to reduce their operational costs, and the certainty of no hidden deductions.  This is yet another industry first.

For passengers, Twytch has introduced a transparent, surge free pricing model, where fixed rate fares reflect real-time traffic conditions, ensuring that they only pay the exact amount when booking. Twytch is totally cashless and will only accept payments via card, or via the in-app wallet.

Chief Creative Officer and co-founder of Wearevalora, Warrick Guest, has underscored the platform's mission to lead with innovation and impact.

"Twytch is more than an e-hailing platform; it’s a movement for change.  Twytch aims to becomes a cultural verb in the South African and African e-hailing space and we are committed to creating opportunities for drivers, ensuring affordability for passengers, and setting new safety standards. With Twytch, South Africa gains a partner that listens, innovates, and delivers."

Rodney Douglas, Twytch Operations Lead - Africa, highlights the app's commitment to redefining excellence in e-hailing.

"At Twytch, we’re raising the bar for ride-sharing by prioritising driver-centric rewards and passenger satisfaction. From comprehensive benefits to communication training, our drivers will be equipped to provide an unparalleled experience. South Africans deserve the best, and Twytch will deliver."

Twytch will launch city by city from February, starting in Johannesburg. It will then roll out in Durban, Cape Town, and Pretoria. The company’s long-term plan is to expand across South Africa and into Africa. Driver recruitment has officially opened, with 12 500 drivers being taken onboard country wide. Drivers can email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

With its bold vision and inventive and innovative solutions, Twytch is poised to revolutionise the ride-sharing experience for drivers and riders.

For pictures and interview requests, please contact:

Melini Moses  I  083 528 4755  I  This email address is being protected from spambots. You need JavaScript enabled to view it.