Call Centres Collection Strategies Conference -Registrations open!

Call Centre Collections Strategies Conference will take place on 28 – 29 August 2013 at Fabz Hotel in Lonehill, Johannesburg. Take advantage of the pre-brochure special discount by registering now to attend.

Registered attendees will have a chance to network and come into contact with some of the best speakers representing the collection and call centre industry. It includes representatives from; Consumer Profile Bureau, Interactive Intelligence, iChoices Call Centre Outsourcing, 1 Stream, Innovation Group, Debt-In, Pholosa Credit Solutions, Flemix & Associates, Telesto Communications, Ninzi Connect, Norton-Lambrianos Attorneys and more.

For 2 days, speakers will interact and share insights with delegates on topics such as overview of the collections environment, future of customer experience management, integration of social media into the collections environment , strategies for optimum collection, boosting collections performances, different types of collections, voice of the customer technology, customer experience challenges, innovations & ROI, data tracing and contactability strategies, optimising collection calling plans, aligning workforce performance with operational goals, mobilising the workforce around responses, how are call centres managing their PCI DSS compliance? And the future of consumer collections and it’s relativity to call centres.   

To register, download the early bird registration form and fax it back to TCI on 086 582 2981 or email it back to info@tci-sa.co.za . Alternatively contact the project manager, Naison Chilenge on +27 (0) 11 803 1553 or email naison@tci-sa.co.za for more information.