Johannesburg – Contact centres in SA are under pressure to evolve to meet the changing needs of customers who want to interact with companies using electronic channels such as Web, e-mail and social media, as well as the telephone.
The Financial Call Centres Conference and Exhibition to be held on 14 – 15 November 2012 Indaba Hotel Fourways, Johannesburg will focus on the changing face of the contact centre. This two day event will feature 16 speakers.
The demand for this shift is clear; Gartner has projected that, by 2014, social media will serve as another communication channel that will require a monitoring and response system. It is therefore imperative that any organisation failing to serve customers where, when, and how they want to be served—may not be around long enough to worry about the future trends in 2013.
Top class presentations will be given by industry experts such as Eugene Schalkwyk, Chief Technology Officer, Vodacom; Larry O'Sullivan, Relationship Manager, Rand Merchant Bank (Private Bank); Deon Scheepers, Regional Business Development Manager, Interactive Intelligence; Loane Sharp, Labour Economist, Adcorp; Francois Vorster, Managing Director, DigMe; Alastair Tempest, Chief Operations Officer, Direct Marketing Association South Africa; Andy Quinan, Marketing Director, Database Solutions; Daniel Munslow, Chief Operations Officer, Talk2Us; Troy Hector, Executive: Large Business Services, Telkom SA; Ismail Sadek, Director, Milpark Business School; Matthew Brown, Business Strategist, Hero Group, Kevin Austin, Principle Lead, Karabina Solutions; Gareth James, Solution Strategist, CA Technologies; George Kirk, Call Centre Executive, Consulta Research
Professionals in the contact centre industry attending this event will leave having an understanding of the impact which the modern virtual world has on their organization; be informed on how to maximise organisational return on investment; gain practical advice on how to effectively manage their call centre operations and also network with key decision makers within the industry.
To join us register now by simply completing the attached registration form and faxing it back to Trade Conference International on 086 582 2981. Alternatively go to www.tci-sa.co.sa for a prebrochure