Thursday, 11 October 2012

Multi-channel Contact Centres - Key Competitive Differentiator

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Johannesburg – Contact centres in SA are under pressure to evolve to meet the changing needs of customers who want to interact with companies using electronic channels such as Web, e-mail and social media, as well as the telephone.

The Financial Call Centres Conference and Exhibition to be held on 14 – 15 November 2012 Indaba Hotel Fourways, Johannesburg will focus on the changing face of the contact centre. This two day event will feature 16 speakers.

The demand for this shift is clear; Gartner has projected that, by 2014, social media will serve as another communication channel that will require a monitoring and response system. It is therefore imperative that any organisation failing to serve customers where, when, and how they want to be served—may not be around long enough to worry about the future trends in 2013.

Top class presentations will be given by industry experts such as  Eugene Schalkwyk, Chief Technology Officer, Vodacom; Larry O'Sullivan, Relationship Manager, Rand Merchant Bank (Private Bank); Deon Scheepers, Regional Business Development Manager, Interactive Intelligence; Loane Sharp, Labour Economist, Adcorp; Francois Vorster, Managing Director, DigMe; Alastair Tempest, Chief Operations Officer, Direct Marketing Association South Africa; Andy Quinan, Marketing Director, Database Solutions; Daniel Munslow, Chief Operations Officer, Talk2Us; Troy Hector, Executive: Large Business Services, Telkom SA; Ismail Sadek, Director, Milpark Business School; Matthew Brown, Business Strategist, Hero Group,  Kevin Austin,  Principle Lead, Karabina Solutions; Gareth James, Solution Strategist, CA Technologies; George Kirk, Call Centre Executive, Consulta Research

Professionals in the contact centre industry attending this event will leave having an understanding of the impact which the modern virtual world has on their organization; be informed on how to maximise organisational return on investment; gain practical advice on how to effectively manage their call centre operations and also network with key decision makers within the industry.

To join us register now by simply completing the attached registration form and faxing it back to Trade Conference International on 086 582 2981. Alternatively go to for a prebrochure

To speak to the Project Manager contact TCI on + 27 11 803-0009 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Established in 2002, Zakheni Events and Incentive Travel cc, trading as Trade Conference International, is your all industry, but largely financial event organiser of choice. We understand industry trends and developments and have the ability to identify the right issues to bring to delegates through informative events.TCI has organised more than 300 events in the last 14 years. With the guidance of a highly experienced and guided team, TCI arranges the most up-to date conferences and exhibitions, and is well known within SADC region as well as the rest of Africa as the leading financial conferences organisers.In the past two years Trade Conferences International has offered top-class financial, insurance, information technology and marketing related conferences to the market, and would justifiably pride itself in promising delegates top notch conferences with excellent speakers in the industry. Attendees of TCI events hale from across the African continent: Kenya, Botswana, Zimbabwe, Namibia, Tanzania, Mauritius, Lesotho, Mozambique; extending to as far as the UK, Canada, Netherlands, India and even Australia.In its repertoire, it has popular annual conferences such as the Mobile Banking Southern Africa Conference,  Payments Southern Africa Conference & Exhibition, Loyalty & Rewards Conference, Channel Management Conference and the Online Retailing Conference. In 2002 alone TCI attracted more than 1200 delegates, including expert speakers from across the globe, and has followed suit in it’s years of operation.