IT, New Media & Software

Wednesday, 22 July 2020 09:05

Tips to mastering the art of Netiquette in 2020

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Tips to mastering the art of Netiquette in 2020

Netiquette; network or internet etiquette, is important whether for business or on a personal level. The ability to come across as both professional and polite has, ironically, become somewhat of a lost art in the digital world. As many employees work remotely and more communication is done online, proper internet etiquette is becoming very relevant.

It is about more than simply choosing the right words and checking your spelling. It is about respecting those who you are communicating with, irrespective of the platform or audience.

In real life and in the virtual world, manners matter. Netiquette is nothing other than polite, favourable, online behaviour.

Here are our top Netiquette tips:

  •  “Hello”, “how are you?”, “goodbye” and “thank you” is never implied. You have to type it out. Show respect by treating people online like you would treat them in person. 
  • Don’t plagiarise - only use original pieces of content or quote/credit the source properly.
  • Do send business emails from your business email account, and vice versa.
  • Refrain from using emoticons in business correspondence.
  • Create a relevant subject line for your emails, so its easily identified by the recipient.
  • Don’t send out unsolicited bulk emails (SPAM).
  • Refrain from using acronyms.
  • Avoid using caps, as this is considered as ‘shouting’.
  • Don’t engage with internet trolls (negative people out to provoke others online).  
  • Don’t email someone or post a comment while you are feeling over-emotional (sad or angry). Rather gain distance from the situation and reply later.
  • Dress neatly and appropriately for video calls. 
  • Make sure that the visible backdrop behind you is neat and tidy during a video call. 
  • Wear a headset to limit background noise during a video call.
  • Update and ensure accuracy of company information and product information i.e. contact details, product details, prices, promotions, terms and conditions, etc. 
  • Protect and encrypt customers’ personal information. 
  • Respect the data and time of those you send communication to.  
  • Don’t send large files. However, should you need to do so, then use an online service like and advise the recipient that you are sending the file/s via that service. They will receive a notification and can download directly to their computer or laptop. 
  • Respond promptly to emails 

Good Netiquette starts with the right domain name and a professional email account.’s Email Only Hosting allows customers to practice good Netiquette from R29 per month. Read more

Written by Chantel Venter copywriter for
Email This email address is being protected from spambots. You need JavaScript enabled to view is a Johannesburg-based domain and web hosting company that specialises in Top Level domain registrations, WordPress Website Hosting & VPS Hosting. Since the company’s inception in 2001, has remained a leader in the industry by bringing forward innovative solutions to address current challenges. Staying agile in an industry that is constantly evolving requires two things: product excellence and a customer-centric approach. In order to offer their clients the best possible hardware and software solutions the world has to offer, collaborates with award-winning suppliers across the globe such as AMD, Samsung, cPanel, Acronis, Comodo, Eset, Certum etc. Other web-related products offered by the company include SiteBuilder, Anti-Virus and SSL Certificates. These value-added products allow to offer its customer-base, particularly startups, entrepreneurs and Small to Medium sized enterprises (SMEs), a comprehensive, one-stop avenue to taking their brands online reliably and cost-effectively. In addition, the company’s Domains and Web Hosting Reseller white-labelled solutions encourage clients to make money as resellers. At the core of the strategy is superior support. With an extensive team dedicated to this function, the company aims to offer their clients next-level service and support. Located in the heart of SA’s business hub, Joburg,’s employees overlook green treetops and skyscrapers. Its informal, creative company culture makes it a sought-after company to work for.

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