According to CEO Fareed Regal, Reagola is already supplying infrastructure support to corporates in Johannesburg through its partnership with an IT company that delivers software. He says that the company is well-placed to offer services to other companies in Johannesburg and Durban, particularly in the retail space. Since 2005, Reagola has provided a new IT support model for Woolworths’ stores.
“We have never achieved less than 92% uptime for Woolworths’ stores, and usually it is around 95%+,” says Regal. “In the retail industry, this is a significant achievement.” Regal attributes Reagola’s success to its proactive approach. The company is busy putting stringent monitoring systems in place to ensure that it can provide support for the stores before an issue arises. For example, if a store printer is about to run out of toner, Reagola is alerted and can dispatch an engineer before the store even knows about it.
Reagola is also structured in such a way that it can prepare and install equipment on a national basis in record time. “If a company is looking to roll-out its business countrywide, we can prepare hundreds of tills simultaneously,” says Regal. “Not many IT companies can offer this level of flexibility and scalability in their services.” About Reagola: Reagola started as a services company specializing in Informix and Operating Systems support.
The company has strategically extended their coverage to include the major Database Management systems and Operating Systems and therefore support Informix, Oracle, Microsoft SQL-Server, Unix and Microsoft Windows. The company has diversified into three focus areas, Consulting Services as detailed above, Desktop Management Services and Retail Support Services.
These areas are separated into independent companies, each with its own technical experts and management. Reagola strives to become a world leader in IT Infrastructure Support by developing its people to their full potential and by creating an environment that encourages growth, flexibility and excellence through leadership, transparency and a clear strategic direction with tangible goals.
Contact Information:
Reagola Fareed
Regal Chief Executive Officer
Tel: 021 469 1808
Mobile: 083 252 4585
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Red Ribbon Communications
Elanza Mouton
Tel: 022 433 4800
Cell: 072 469 4759
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