Call Centre Cape Town Conference 2012

Johannesburg – Mariette Broodryk, project manager of the Call Centre Conference to be held on 7 & 8 March at Lagoon Beach, Milnerton, Cape Town, said today’s call centre environment has evolved in a communication hub essential for improving customer relationships amongst existing clients, as well as future clients.

Call centre personnel are dealing on the front line, and in many cases they will be the only contact that a client will have with a specific organisation. They shape the image, and perception of external stakeholders.

“By attending this event call centre personnel will learn how to maintain they’re customer relationships which will lead to great customer service and will uphold the organisations image. This conference will also focus on the latest trends and challenges that call centres are facing and how to incorporate new ideas and solutions into your centre.”

Mariette said that in the conference programme particular emphasis is paid to the most pressing management concerns such as multi-channel integration, regulations and compliance and front line career management in order to prepare you for change and transformation in your industry.Personnel dealing with the following will benefit by attending: call centre management, operations, team leadership, Information Technology, human resources, customer service, customer relations, telesales, customer care advice, infrastructure development, all companies outsourcing call centre operations, service providers, customer relationship managers, and sales directors.

Speaker companies include: ABSA, Real Connect, ATIO, Rand Merchant Bank, Smoke Customer Solutions, Unison, Digital Solutions Group, Interactive Intelligence, MBD Credit Solutions, Milpark Business School, Media24, Sensory Intelligence Consulting, 1Stream, Inter-Active Technologies.