Callpay Wins Bpesa Industry Award for Best Technical Innovation (external) for Call Centres
Submitted by: Thomas van der Spuy
September 29th, 2015, - Cape Town, South-Africa – CallPay, the leading provider of secure and compliant payment technology for call centres, today announced that Callpay has won the 2015 BPESA Regional Industry Award for best Technical Innovation (External).
Callpay’s patented-pending telephony system allows customers to enter card numbers directly into their telephone keypad when they make a live payment over the phone. The platform integrates seamlessly in almost any call centre. From here, cardholder data are transmitted directly to the bank so no sensitive data are stored in the call centre environment.
This descopes the call centre from the scope of Payment Card Industry Data Security Standard (PCI DSS) regulations and Protection of Personal Information (POPI) Act. Using DTMF masking technology, the keypad tones are completely removed so that numbers cannot be identified by their sound, leaving the agent free to continue the conversation with the customer while the payment is made. With 22 award categories, the annual BPESA Industry Awards recognise and celebrate outstanding contributions, achievements and best practice within the contact centre and BPO industry. “On behalf of the team at BPESA.
I would like to congratulate Callpay on winning the Technical Innovation (External) Regional Award for 2015,” stated Tebogo Molapisane, CEO of BPESA South Africa. “There were some really excellent products nominated in this category in 2015, and the fact that the judges chose Callpay speaks volume for the industry acceptance and quality of the solution.”
“It’s an honour to receive this prestigious award which further endorses Callpay’s industry leadership” said JP van der Spuy, CEO of Callpay. “I am very proud of everything we have achieved with Callpay, and receiving this recognition from BPESA, national trade association and networking body for the contact centre and BPO industry is a very significant indication of our patent-pending innovation and dedication to providing secure and compliant payment solutions to the industry.
To learn more about Callpay, visit www.callpay.com. For more information on BPESA or their Industry Awards, visit www.BPESA.org.za
Callpay's innovative patent-pending technology for contact centers enable merchants to accept card payments via their contact centers without agents ever hearing or seeing the card information, descoping contact center's from PCI DSS compliancy.
Callpay recently developed the worlds very first Telephony Payment System for SME's and mobile payments to compliment our existing flagship products.
Callpay is also the first and only white-labelled Telephony Payment System in the world. We are able to do this through our Patent-Pending Level 1 PCI DSS v3.1 Technology developed in-house, with an incredible team of software engineers.
Our payment products are unique in every sense of the word, which combines clever innovation, ease of use and automation to scale remotely.
